So, where do I begin?
The morning began as the day was to go on, with what was soon to become the Currys television nightmare. I had popped into Currys on the way back from work on the Friday, with the aim of buying what would be our second set, a TV-DVD combo. After mentioning a good dozen times that I was after a black model (that's the TV set, not Naomi Campbell) I walked out with what I thought was a successful purchase. Fool me for not checking there and then, for when I got to the new house to set things up in readiness for the technician from Sky to set up our new system we found that the set was... White.
OK, a white television set would have been good as a kitchen or bathroom accessory, but it was just not going to fit with Caroline's plan for the bedroom. A plot was then hatched to return the unit in the early afternoon, after first having gone to Ikea to save some money in what was a heavily-advertised 21st anniversary 21% off offer on all goods. Unfortunately, Caroline's attempts to stir me from my heavy slumber came to nothing, and we woke up around 10am. This led to our having to quickly adjust our schedule, and I set off to the local branch of Currys for what I thought would be a fairly straightforward operation. Little did I know that it would be the beginning of an annoying saga.
When I got to the store, I was informed by customer services that as they had no models of the television I wanted in store, and that I should go to the Hayes branch where they had ten in stock. Happy in the knowledge that the chances of ten people who might have wanted the same item getting there before me was pretty remote, I happily set off down the Uxbridge Road.
And here's where the real drama began. After waiting a quarter of an hour without even being acknowledged and having to listen to a rather tedious argument between the customer service advisor and another disgruntled customer, I was told that they had no items in stock. Having being told that they had ten, I was rather surprised - but didn't question it as it might well have been a case of the previous people fobbing me off. Desperate for a working unit to put in the new place for the Sky technician, I suggested replacing my choice with another similar or even higher-priced unit. The desk monkey said she would speak to the manager, but after a few minutes came back and said that there was nothing they could so - this was 'Ruislip stock' and hence no exchange could take place.
At this I really blew a gasket. Citing the "returns can be made at you local branch" line on the leaflet that came with my receipt - not "returns should be made at the branch where you purchased the item" - I demanded that the manager speak to me himself. I waited. And waited. And waited. Soon I was convinced that he just didn't want to show, fearing that I might want to tear his head from his shoulders. Or something. I voiced my complaints again, and another sales assistant came over. After being informed of the problem, he keyed in a few search terms into his terminal and... Voila! The ten available items came up. So, effectively, I had been left boiling and bubbling for the best part of forty minutes due to what could only be put down to inefficiency, incompetence and utter muppetry.
With the new black television safely in the car, I called the Sky technician and arranged to meet at the new house so that we could get cracking. I whip the TV out of the box, hook it up to the aerial, plug it in... And... Nothing.
Nichts. Nada. I fiddle around with the cables. A loose connection, perhaps? Still nothing. By this time the Sky guy has arrived, and we don't have a TV that actually works. So as he starts attaching the dish to the wide of the house, I set off for Currys again. When I get there I am immediately recognised by the staff; this is helpful as I get served without having to wait. They perform the standard tests on the TV, which still doesn't work. After getting another set (not before someone first brings out another white one!) and switching the wires around, the conclusion is that the power cable has either blown a fuse or is simply kinked. Armed with the now working TV, I head off back home. The Sky guy has been nice enough to hang around - and I still have the viewing card in my wallet.
When I get back I hook up the TV again, and it switches on.
Hurrah. Still no one hundred percent success though, as now the remote doesn't work.
Yawn. Thankfully the technician, who proved that excellent customer service can be achieved, is able to work with the controls on the set itself and get Sky up and running. Job done. (We later find out that the remote not working is down to one of the supplied batteries being dead.)
So with the TV now working and Sky all set up, we head out to Ikea to see if we can make a killing on the bedroom furniture. Well, that was the idea. The
Ikea idea, if you will. After spending a good hour and quarter stuck in traffic that was moving more slowly than the British advance at Verdun, we watch the queues of unknowing people lining up to join the fight for a space at the Ikea car park as we fly into an empty slot outside the nearby Tesco. We head straight up to the wardrobes section, where there is a queue that snakes back a scarily long distance.
Five hundred yards. The length of five football fields. Just shy of half a mile. Well maybe not as far as that, but I wanted to shoehorn that quote in there.
As we sloooooooooooooowly work our way up the queue, a member of staff makes the annoucement that they are running out of stock... Not long afterwards, they are pretty much out. There are three options open - (a) order the lot at the discounted rate and wait eight weeks. Yes, you read that right, eight weeks; (b) try and get what we can to make some sort of saving; (c) give up and come back another day to pay the full whack.
We decided to go with for option (b), and managed to find four items that were still available at the pickup points. Well, better than a poke in the eye. Armed with the list we start looking for a trolley, only to find out that people are lining up for them too, and standing in a queue that snakes back some hundred yards or so. As I resign myself for what looks like another hours of stationary boredom, Caroline goes to check out the items. She gets back some ten minutes later to inform me that these items are also now gone, save for a few examples where the contents appear to have exploded from their packing out onto the shelf. Oh well, it saves waiting an hour for a bloody trolley. In fact, you'd have to be off your trolley to undertake this sort of mad mission.
After gathering what we could find from the list of other wanted items, we make our way to the tills, struggling to keep all of the stuff from falling. The meandering walk to the tills was not helped by people milling about aimlessly, clueless clowns just stopping dead for no good reason, and the now familiar tropical Ikea Brent Park microclimate. We reach the tills. We pay. We head out to the car, finding a trolley on the way. At which I then decide to have a scan of the receipt, only to see that the twenty-one percent offer hasn't been applied.
You just couldn't make it up, as they say. I decide it would be best if I load the car, while Caroline takes the receipt and my card to the customer service people.
After loading out hundred-plus pounds worth of stuff in the car, I get some cash out to buy some smoked salmon before heading back to the store. After looking around the store and being accused of being blind on account of looking right through her, Caroline and I meet up and get the refund applied to my card.

We then head to Tesco to get a few essentials - bagels and beer being among them - and finally head back home. To then discover that Oliver has pissed on the carpet by the front door. Not his fault I guess, I wouldn't have thought we'd have spent five hours shopping - worse still, shopping for stuff we were probably never going to find.
We then head back out to new place after emptying the loft, and in the process of sorting things out see what was probably the crowning glory of the day - a fire that was taking place three or so streets away. Yep, that's right.
And so ended a very frustrating and - for shorts bursts at least - interesting day.
Labels: News